Yes, every Model 19 unit comes with a 4-year warranty. Inside the package, you’ll find a warranty document that clearly explains everything the warranty covers.

We do. If your unit ever needs servicing, we provide professional after sales support. The service fee for maintaining a unit is ₦65,599.

Orders made between 8am and 3pm are processed for same-day dispatch. If you place an order after 5pm, it will be handled the next day. Delivery time may depend on the logistics company handling your location, but we are working towards ensuring customers receive their orders within 24 hours.

We deliver to every state and region in Nigeria.

Yes. The price listed already covers shipping to your state capital. No extra payment is required for delivery.

Each unit comes with 2 litres of Safe antibacterial disinfectant, which can last up to two months depending on how frequently the device is used. You can refill with any disinfectant of your choice or request more from us when needed.

The Model 19 uses very little electricity. Its power consumption is so minimal that you’ll hardly notice any difference in your energy usage.

It works automatically. Once you plug it in, it stays on standby mode and only activates when someone steps on it. You don’t need to switch it off after use.

It is very safe. The Model 19 is built with modern safety features that make it harmless for adults, children, and even pets. There is no risk of electrical shock.

Yes. It is built to comfortably handle all shoe types, including pointed heels, high heels, and other delicate footwear.

Very easy. Just stand on the active area for about 2 seconds and it does the job. You don’t need to dust your shoes or do anything extra.

Not at all. The machine runs quietly and does not make disturbing sounds.

The Model 19 can handle minor spills or splashes. As long as water doesn’t enter its internal parts, it remains perfectly fine. Only extended exposure to rain or full submersion can cause issues.

Yes, each unit includes a complete, easy to follow manual.

If you need to stand on it for a while, like waiting for a security door to open, it won’t push you forward. You can stay on it comfortably while it cleans your shoes.

Yes, you can step on it from the opposite end without being pulled backward.

The Model 19 has a small speaker that alerts you with a clear sound when the waste compartment is full and needs to be emptied. There’s an indicator light that turns on when the disinfectant level is running low. Once you see the light, it’s time to refill.

With normal daily use and simple maintenance, the Model 19 is built to last 15 years or more.

Both the Footopadia Model 19 Core and Model 19 Pro deliver exactly the same cleaning power, disinfection strength, and performance. The only difference is size and daily traffic capacity.

Although every unit is tested before shipping, if you ever receive a factory-defective item, we will replace it for you at no cost.